Case Study: Online Store for Shoreline Cleanup T-Shirts

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Flickr / Fiona of Zhadum

Client:


The world famous Vancouver Aquarium Marine Science Centre –  a self-supporting, non-profit association dedicated to effecting the conservation of aquatic life through display and interpretation, education, research, and direct action.

Campaign:


The Great Canadian Shoreline Cleanup – an annual event held across Canada (this year September 18-26th), the Shoreline Cleanup is a grassroots conservation program that aims to promote understanding and education about shoreline litter issues by engaging Canadians to rehabilitate shoreline areas through cleanups. Garbage on shorelines across the country is gathered during a week long event organized by volunteer Site Coordinators.

In 2009, over 1500 sites were registered for the Shoreline Cleanup and more than 160,000 kg  of waste was cleaned from our waterways.

Client Request:


In the past, individual cleanup sites coordinated the purchasing of team t-shirts on their own. This year, the Aquarium wanted to offer a t-shirt purchasing program for all the cleanup sites, allowing volunteer groups to take advantage of bulk purchasing rates and custom artwork options that otherwise wouldn’t be available to them.

Fairware Approach:


1. Online Survey: To start, Fairware conducted an online survey to gauge the level of interest from Site Coordinators in purchasing team t-shirts. We wanted to eliminate the risk of building a site for a program that didn’t have buy-in.

2. Online Store: Once it was established that Site Coordinators were interested in placing orders, Fairware developed a custom online store that made purchasing easy. The site allowed for upfront order payment, automated order status updates, artwork upload options and reporting features that simplified delivery of the program.

3. Product Selection: The Aquarium designed some fantastic “I heart my shoreline” artwork for the front of the t-shirts (pictured below) and recognized major sponsors on the t-shirt backs. They selected 100% cotton unisex styles in both adult and youth sizes which Fairware  sourced from a supplier that meets our Supplier Code of Conduct for social and environmental responsibility.

4. Customization: The online store allowed individual cleanup sites the option of uploading a distinct team name for printing on the back of the shirts. Through automated messaging, Site Coordinators were kept up to date on the status of their orders.

5. Program Promotion: To help spread the word Fairware coordinated an e-reminder campaign, alerting Site Coordinators of pending deadlines. The Shoreline Clean-up team promoted the t-shirts on their main site and among their network.

6. Customer Service: While use of the website brought efficiencies to both the Aquarium and Site Coordinators, there was great value in having a knowledgeable contact person at Fairware to deal with questions and concerns from site visitors as they arose.

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